Conflict is rarely as simple as it seems on the surface. When you’re dealing with conflict on a project, consider the underlying causes. In Conflict Resolution at Work for Dummies (Wiley Publishing, December 2009), author Vivian Scott says problems are often caused — or exacerbated — by the following:
> Ambiguous roles and responsibilities: Being vague with an employee about his job and the tasks associated with his duties creates a situation in which he’s left to decode your expectations. Create clear directives that include who, what, when, where, and why so he doesn’t trip over his co-workers just trying to get his job done.
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Neil S: "I totally agree with you Vincent. The process is as only as good as the people …" on The Gates of Development
February 10, 2012
Andreea T: "Hi Tom, this article is very well written in my opinion and illustrates the prin…" on Agile 101: Larger Teams
February 10, 2012
Cristina M: "Excellent article!" on Agile 101: Larger Teams
February 10, 2012
Shyam S: "Dear Ty, Absolutely great thought. The organisation which I worked with in my…" on Are You a Shusa?
February 10, 2012