Conflict is rarely as simple as it seems on the surface. When you’re dealing with conflict on a project, consider the underlying causes. In Conflict Resolution at Work for Dummies (Wiley Publishing, December 2009), author Vivian Scott says problems are often caused — or exacerbated — by the following:
> Ambiguous roles and responsibilities: Being vague with an employee about his job and the tasks associated with his duties creates a situation in which he’s left to decode your expectations. Create clear directives that include who, what, when, where, and why so he doesn’t trip over his co-workers just trying to get his job done.