Projects at Work

7 Contributors to Conflict

Conflict on projects can be physically and emotionally exhausting. Project managers need to understand the common contributors to conflicts to help mediate and resolve them.


Conflict is rarely as simple as it seems on the surface. When you’re dealing with conflict on a project, consider the underlying causes. In Conflict Resolution at Work for Dummies (Wiley Publishing, December 2009), author Vivian Scott says problems are often caused — or exacerbated — by the following:

 

> Ambiguous roles and responsibilities: Being vague with an employee about his job and the tasks associated with his duties creates a situation in which he’s left to decode your expectations. Create clear directives that include who, what, when, where, and why so he doesn’t trip over his co-workers just trying to get his job done.

 



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