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Collection Calls
Kathleen Ryan O'Connor
(December 9, 2009)
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Gathering requirements can be tedious, but doing it poorly or glossing over gray areas can cost your project big-time. Here are some field-tested suggestions for gaining consensus in the discovery process.
Collecting project requirements can sometimes feel a bit like herding cats. Whether stakeholders number 30 or 300, everyone has to agree on how the business process or deliverable is going to work, or, well, it’s just not going to work. And you not only have to do it well, you have to do it fast.
To further complicate matters, it’s not about getting at the why of the business, it’s understanding the how, says Keith Ellis, vice president, IAG Consulting and author of “The Business Analysis Benchmark,” an oft-quoted 2008 study which found companies with poor requirements, on average, spend $2.24 million more per project on strategic projects than those that employ requirements best practices.
“When you are dealing with large-scale information systems, one of the biggest concerns is how efficiently you can get people to consensus,” Ellis says.
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