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Talk Isn’t Cheap
Nannette Rundle Carroll (November 30, 2009)

Using the latest project management tools and technology to plan, track and report progress does not ensure that effective communication is taking place. Project leaders also need to regularly talk to their team and seek feedback.

Project leaders are accountable not only for quality results but for getting those results through and with other professionals. Whether project leaders are managing huge global projects or work of a smaller scope, communication is integral to building commitment, maximizing productivity, and achieving value-added results. This communication must be deliberately thought through and managed.

Project leaders exert much influence, whether or not they intend to. The point is to make a commitment to yourself to build bridges with people and manage communication. That commitment guides you when times get tough.

There is immense pressure on project leaders to achieve quality results. Simultaneously, you must manage timelines, changes in direction, scope creep, budget constraints, and global needs. This can tempt you to lean heavily on project management tools instead of on interpersonal communication.

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September 2010:

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