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Communications Mapping
Lev Mirlas
(November 10, 2009)
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On a project to create a multi-site commerce platform, collaboration is crucial because so many different stakeholders representing various areas of the company are involved. A communications map prepared in conjunction with the project plan can help ensure that the necessary interactions take place.
The project manager is truly the glue that holds a multi-site project together. The project manager must not only track the progress of line items, but also monitor the overall health of the project. For example, a lack of communications between different implementation teams could ruin the entire project, but it might not be discovered until the line items are missed or until a huge number of defects are discovered during testing.
Here is an example of a project with a fatal lack of communication:
A company in Canada was trying to implement a new order management system for all its sites.
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