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Building A Better PM Grapevine
Drew Davison
(October 28, 2009)
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Communication is a critical success factor in project performance, but those status report aren’t the only, or even the most important, tool in your communication arsenal — unless they’re telling you about the individual needs of each stakeholder. Here is a framework for how to craft a more comprehensive communication plan.
This is the ninth in a 10-article series on best practices for managing change initiatives. Instead of focusing on common, if still misunderstood, techniques such as business cases, risk management and change control, this series explores some lesser known and underused practices that can make a fundamental difference to the success of a project.
Project communication needs to engender and leverage stakeholder relationships. Sure, all parties with a stake in a project require access to quality information, the right information, in the right format and form on a timely basis. They need venues to vet issues and concerns and forums to share and reach consensus. Each stakeholder may also require their own unique views of content and progress to satisfy their personal communication styles and organizational responsibilities. But most importantly, successful projects need effective collaboration. To achieve that end, the right communication strategies and practices are essential.
There are as many project tracking and reporting practices as there are projects.
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