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Happy Customers
Brad Egeland
(October 8, 2009)
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The idea that customer service is part of a project manager’s job description is not much in debate. So why is it so often relegated to an afterthought when planning a project and gauging its ultimate success or failure? For better or worse, we’re only as successful as our last customer thinks we are.
Projects@Work is pleased to introduce its newest editorial contributor, Brad Egeland, who will be sharing professional insights and practical advice based on more than 24 years as an IT manager and application developer, including 18 years of project management experience.
There are a lot of things we do as project managers when we’re leading our high-visibility engagements. We can be prudent project budget managers, great leaders of skilled resources, organized reporters of project status, well-versed speakers during weekly customer status calls, and confident managers of our own personal project portfolio as we report status updates to our PMO and company leadership.
All well and good, but if the customer is not happy, we’re not successful.
We may have done everything right.
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