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You’ve Got Issues
Projects@Work (April 20, 2009)

An effective issue management process is vital to project success. Here are several best practices.

Projects are dynamic and involve people. As a result, things are going to change — assumptions won’t hold, misunderstandings will occur, agendas will collide, problems will arise. All these events are categorized as project issues. To minimize their impact, there are several techniques that can help project managers with this critical aspect of project control. The second edition of Absolute Beginner’s Guide to Project Management (2009; Que Publishing) by Gregory Horine describes these best practices:

1. Unique IDs—Make sure to assign a unique number to each logged issue. This simplifies the ongoing communication and tracking process.

2. One person responsible—As with other work tasks, assign a specific person responsible for any follow-up action items and for complete resolution to the issue.

3.

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September 2010:

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