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Home > PPM > Case Studies
A niche PPM solution has helped a rapidly growing Ohio university take IT project work to the next level. Not only did it knock out redundant projects, the buy-in from senior leadership was surprisingly fast. And Franklin University liked what it saw enough to bring it completely in house within the first year.
There came a point for Patrick Bennett, director of project management office at Franklin University in Columbus, when he realized the school was increasingly reliant on complex IT systems yet made decisions about costly projects as if backpacks still bulged with paper notebooks, not the computer kind.
"We spent so much time trying to compile records with a decentralized system," Bennett says. "We had very little view into how projects were doing at the time."
There was no robust sign-off from governance groups, projects were budgeted in silos, and frequent bottlenecks let to costly delays. At the same time, the university's IT load was increasing exponentially, driven by growth in adult and online education and, like all colleges and universities, a rapidly advancing technological landscape of all stripes.
In one study released late last year by the non-profit EDUCAUSE Center for Applied Research, or ECAR, only half of the respondents agreed that their institution’s IT services "were always available when they need them for course work." Not a great batting record for a near-fully digital native student population.
The seeds of change had been planted at Franklin, starting seven years ago when they moved to a more formal project management structure, but there were plenty of strategic gains to be made for the university, which has 10,000 students pursuing 21 undergraduate and graduate majors.
In search of a solution, they connected with TeamDynamix, a vendor of project portfolio management with a specialization in higher education environments.
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