ITIL V3 Arrives

Looking for ways to enhance customer service and cut waiting times for responses, ITIL V3 has emerged as a vital methodology for businesses looking to revamp their service processes. Boasting great success overseas and two revisions later, the ITIL framework, or Information Technology Infrastructure Library, now has U.S. companies eyeing the methodology and learning what it can do for them. In a nutshell, the framework helps regulate and monitor services that are provided to customers in addition to devising new ways to meet customers' needs. ITIL V3 is not a standard, but it is supported by a standard (ISO 20000) and a certification scheme from the International Standards Organization (ISO).

While in use for over two decades in Europe, however, the ITIL framework has only recently become popular in the U.S. Proponents of the framework believe that the methodology can bring much needed maturity to all information technology companies and businesses by meeting needs that may be going unrealized. In order to understand the necessity and comprehensive aspects of a business' service cycle that the ITIL framework covers, the background of the framework, as well as the usefulness of each of the ITIL V3 components, must be examined.

Background on the ITIL Framework
Developed in the 1980s by the United Kingdom's Central Computer and Telecommunications Agency (CCTA) after realizing a lack of a methodical approach to the IT infrastructure, ITIL has since permeated Europe's business and service sector.

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ITIL V3 Arrives

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