Insufficient IT Staff Tops List of CEO/CIO Concerns

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Insufficient IT Staff Tops List of CEO/CIO Concerns
(March 4, 2008)

Service delivery problems and inadequate skills also cited as problems facing organizations, according to new IT Governance Institute survey.

Insufficient IT staff availability, service delivery issues, and difficulty proving the value of information technology continue to plague executives at organizations around the world, according to a new report by the nonprofit, independent IT Governance Institute (ITGI), which commissioned a global survey of 749 CEO-/CIO-level executives in 23 countries to determine executives’ IT governance priorities and the IT-related problems their organizations have faced.

According to the IT Governance Global Status Report 2008, 58 percent of respondents noted an insufficient number of staff, compared to 35 percent in 2005. Also, 48 percent said that IT service delivery problems remain the second most common problem, and 38 percent point to problems relating to staff with inadequate skills. Thirty percent of respondents also reported problems anticipating the return on investment for IT expenditures.

The study is a follow-up to ITGI’s 2003 and 2005 surveys and tracks IT governance trends over the past four years.

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