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Home > Executive Report > Sponsored Content
Project management training helps Sabre Airline Solutions better define and deliver on its customer expectations.
Sabre Airline Solutions helps airlines better market, sell, serve and operate — from planning through execution — by providing the airline industry with products and services, reservations and departure control, and consulting services. The Airline Products and Services organization within Sabre Airline Solutions is comprised of 14 distinct product areas with more than 70 project managers. To provide world-class services, they needed to be able act as one organization with a consistent approach to service delivery. These project managers would be negotiating and then delivering on service contracts with their airline industry customers. Each of these deals could mean hundreds of thousands of dollars or more in revenue for Sabre Airline Solutions. Therefore, the success of these engagements was dependent on its project managers’ ability to become effective communicators and negotiators as well as to deliver these solutions in a consistent manner.
With different project managers employ different approaches to project management communications and negotiations, it was director of professional services Russ Renfro’s responsibility to bring all of these different project management functions together and provide a common and consistent framework.
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