The 3 Cs of Sourcing Success | ||||||||||||
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Home > Executive Report > Features
Outsourced IT initiatives are failing at an alarming rate. To improve project success where sourcing is involved, organizations must focus on developing individual competencies in a variety of disciplines, and then foster collaboration and communication, both internally and with external service providers.
The idea behind sourcing is simple: Do what you’re best at, and hire someone else to take care of the rest. Sourcing is designed to help organizations save money through the purchase of services or products provided by an external service provider. Ideally, organizations get what they need for less money and effort than it would cost them to do it themselves.
The problem? Sourcing initiatives are failing at an alarming rate. According to a Standish Group study conducted of more than 9,000 information technology projects in the United States, most of which involved external service providers, project success rates have settled at a startling 28 percent.
In order to improve project success where sourcing is involved, three essential “Cs” are required: competence, collaboration and communication. Understanding the intricacies of these three Cs, as well as examining sourcing in an ideal structure, will allow organizations to look at existing sourcing practices in a new way.
Competence is a widely used term that generally encompasses knowledge, skill, ability and experience.
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