Projects at Work

The Other PM

It is not enough to have competent project managers and a solid project management methodology. Senior project leaders must integrate the discipline of process management — the other PM. Here, a “process queen” shares a bit of her journey in pushing process change and improvements at AT&T.

This article is one in an ongoing series that invites project professionals to share practical advice, personal insights and pet peeves based on their experiences in the field. Anonymity, if desired, is assured. To submit an article for consideration, contact the editor.
I learned this lesson while working at AT&T. I worked there for 21 years and became an “accidental” project manager. I also was crowned with the title of the “Process Queen.” You may ask how did you get such a regal title? It too came just by accident — even though I would like to think it was because of my brilliance. It wasn’t — it came about out of necessity.
During the last six years of my corporate career I …

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