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Good processes mitigate people's shortcomings while freeing them up to do what they do best on projects — think, create, improvise. The best processes don't create extra work. Instead, they serve specific purposes, ensure efficiency and consistency, and tend to become "invisible" to those who use them.
This is the second article in a three-part series exploring the relative project value of people, process and tools. The first installment, “The People Premium,” discussed the attributes of people that make them indispensable to project work, but can also cause problems. This article looks at the role of processes in compensating for human shortcomings.
People are a critical part of every project, precisely because of the unique abilities they bring to the project. Their creativity, vision and intellect are what enable projects to build complex systems or derive new concepts, but their propensity to error, omission and imprecision put a serious damper on the results that can be achieved.
People make mistakes, and those mistakes waste time and money.
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