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Home > Features > Case Studies
By committing to communication and leveraging collaborative technologies, a virtual project team, dispersed across five states, successfully delivered a major enterprise knowledge system. Here’s a look at the team’s online rules of engagement, key best practices and support tools that could benefit your next virtual project.
It was not a small program — this rollout of a corporate enterprise content management system and portal platform that supported an internal knowledge management strategic initiative and impacted more than 700 employees. The program’s nine targeted outcomes included improving the management of corporate knowledge assets; harnessing employee knowledge to ensure best practices for customer engagements; providing useful metadata/taxonomy for accurate search results of artifacts; creating a rich online environment to build employee community; integrating core business application systems to improve operational efficiencies; centralizing reporting to give employees access to key business intelligence; reducing the cost of operations among departments; removing paper-based processes and replacing them with online forms and workflow; and sharing intellectual capital to make the organization more efficient. Whew! Whatsmore, the core team members assigned to the project were geographically dispersed throughout the United States, from Seattle, Washington, to Washington, D.C. In fact, key resources were in five different states, working from satellite offices, home offices or headquarters.
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