Projects at Work

Middle Truth

A difficult conversation offers helpful guidance for team leaders faced with conflicting version of the truth, including the need to differentiate between intent and perspective, the importance of recognizing how inherent biases often blur understanding, and the value of fostering empathy through face-to-face communication.


Beth Spriggs

Vice President, Technology, Leadership for Educational Equity

Author of The Project Manager’s Little Book of Cheats. Available o…

I looked directly at the woman sitting across from me and stated flatly, “You will hear the unvarnished truth from me.” I proceeded to give Janet some very difficult feedback. She was recently transferred to be under my management and nobody had told her some hard truths about how she was perceived. I felt like I was practically berating her with negative comment after negative comment, and at the end of the conversation she thanked me, genuinely.

But this anecdote is not about what Janet learned during the conversation, or how to take critical feedback gracefully. The point is something quite different. It’s about how we, as project leaders, must try corral implicit …



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TOP CONTRIBUTORS

Bart Gerardi

Director, Software Development, Audible.com
Bart has been in ecommerce for over 20 years, and can’t imagine a …

Beth Spriggs

Vice President, Technology, Leadership for Educational Equity
Author of The Project Manager’s Little Book of Cheats. Available o…

Andy Jordan

President, Roffensian Consulting Inc.
Andy Jordan is a well known author and speaker on project management and…

Vicki Wrona

President, Forward Momentum, LLC
Vicki Wrona is the founder and President of Forward Momentum, a PMI Regi…

Kathleen O'Connor

I’m a freelance journalist and digital content strategist with 15+…

Aaron Smith

Editorial Director, ProjectsAtWork.com
Aaron has served as the editor of ProjectsAtWork since 2001, leading its…

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