Communications Mapping

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Communications Mapping
Lev Mirlas (November 10, 2009)

On a project to create a multi-site commerce platform, collaboration is crucial because so many different stakeholders representing various areas of the company are involved. A communications map prepared in conjunction with the project plan can help ensure that the necessary interactions take place.

This article is excerpted from Chapter 12 of the new book, “Multisite Commerce: Proven Principles for Overcoming the Business, Organizational, and Technical Challenges.”

The project manager is truly the glue that holds a multi-site project together. The project manager must not only track the progress of line items, but also monitor the overall health of the project. For example, a lack of communications between different implementation teams could ruin the entire project, but it might not be discovered until the line items are missed or until a huge number of defects are discovered during testing.

Here is an example of a project with a fatal lack of communication:

A company in Canada was trying to implement a new order management system for all its sites.

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