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Executive Report
Case Studies

Lessons From the Field


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The Content Integration Analyst
- by Projects@Work  (February 16)
To help manage the ambitious project to simultaneously update its four standards, the Project Management Institute created a new position: the content integration analyst. Beth Ouellette was chosen to fill the role, and here she shares a first-hand account of the effort to “harmonize” the standards. [more]

Reinventing Tech Support
- by Randy Miller  (May 19)
Many organizations view technical support as a cost that must be borne and little else. It receives very low budget priority and is a perpetual source of customer complaints. But a well managed reorganization of the technical support department can turn it into a valuable customer retention tool. Here’s how one company did just that.[more]

Don’t Quit Your Day Job
- by Deborah Barry  (March 17)
Operational managers are often asked to absorb the work associated with managing and controlling projects while continuing to perform their regular duties. Not surprisingly, disaster often ensues. But the scenario is repeated again and again. Here are lessons learned on how to make the case for appointing a dedicated project manager on mission-critical initiatives.[more]

You Get What You Pay For
- by Karen McIsaac  (February 20)
Chargeback systems have been credited with helping companies better prioritize their IT initiatives, instill greater discipline in the planning and budgeting process, and enhance the credibility of their IT departments. Critics cite political and administrative headaches. Here, a proponent simplifies the case for chargeback.[more]

USDA Selects Prime Project Managers
- by Karen Klein  (November 20)
Hundreds of government IT managers are learning the basics of project management and becoming PMI-certified thanks to a five-week training program that began in September 2001 at the U.S. Department of Agriculture. The results: Better proposals and planning, clearer communication, and a deeper pool of project management talent available to run costly and complex IT investments.[more]

What's Your Type
- by Projects@Work  (December 19)
Every company has a personality. Does your company’s help or hinder project results? See if you recognize your organization in one of these before-and-after examples of well-known companies.[more]

Powertrain
- by Janis Rizzuto  (October 17)
In preparing for a high-stakes project -- the redesign of a best-selling car -- VW Brazil revved up an ambitious training program to open up lines of communication, shape up project management methods and build up a team culture supported by a new PMO.[more]

Show Me The Money
- by San Retna  (September 19)
When it comes to calculating and reporting the true business benefits realized from projects, most organizations still don’t go much beyond budget and schedule metrics. Here is how one company has created the infrastructure and a culture of accountability -- from stakeholders to teams -- to assess tangible benefits, and to increase the value and predictability of return on investment.[more]

The On-Demand PMO
- by San Retna  (June 20)
Much like dynamic inventory and supply chain systems, the process of "virtualizing" resources to deliver them on demand can create significant efficiencies, cost-savings and improved utilization on projects. Here's how one portfolio management office does it.[more]

Do The Right Things
- by San Retna  (May 16)
At a major AAA affiliate, the PMO plays a critical role in enterprise portfolio management efforts, providing the means to assess and rank potential initiatives while continuously engaging executives, business unit managers and project teams to share information in order to better align corporate strategy with investments.[more]





















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